Lowongan Kerja
Perusahaan
Blog
Event
Perusahaan
Daftar
Masuk
Jenis Kerja
Fungsi Kerja
Jenjang Karir
Lulusan
Diploma
Jurusan
Persyaratan
Requirement :1. 1 years of experience in service quality assurance
2. Very attentive to detail
3. Experienced managing 5+ people
4. Highly analytical and obsessed with the customer experience
5. Expertise in CRM tools such as Qiscus, Qontak, etc
Benefit :
Allowance UMK Jogjakarta RP 2.153.970
Bonus
Tunjangan Komunikasi
Work Overtime / Lembur
Tanggungjawab
1. Monitor and maintain quality of Sales agents performance with weekly reporting2. Observe the sampling data, in order to assess the Customer Service problem-solving quality based on the QA Scorecard methodology
3. Evaluate and score current operating model performance and suggest improvements based on the findings
4. Provide training and support Sales Agent
5. Ensure standardized quality of Sales Agent team to make sure they align with SOP